FAQ - Frequently Asked Questions

We ship orders worldwide, except to a few countries where logistical or legal restrictions apply. You can check the shipping options and costs in your cart or at checkout by selecting your delivery country from the list.

Free shipping is available for orders over €250 (not applicable to all countries*).

As soon as we ship your order, you will receive a tracking code. On your order status page, you will find this number in the details of your order. You will also receive an email with information about your shipment, along with a tracking link.

The shipping company makes a few attempts to deliver your order to your address. If you're not able to sign for reception, your package will be taken back and made available at the nearest shipping center or service point. Please note that your package will only be kept there for a maximum of 7 days! After that, your order will be returned to MotorDecals.

In case your package is not picked up from the shipping center or service point, it will be sent back to MotorDecals. It will be possible to resend the order once you cover the shipping costs.

Keep an eye on your tracking information. When your order is shipped, you always receive a tracking number. Please keep an eye on the expected delivery date and time to prevent returns.

Please contact our support desk immediately if you want to cancel your order. Once your order has left our warehouse, it can no longer be cancelled.

Immediate shipping - The product is in stock and will be shipped immediately, usually the next business day.

Estimated shipping date - This is the time when we expect to send your order to you. Please note that this is an estimate and may differ from the actual shipping time.

Economy Shipping - This is an unregistered regular letter, which cannot be tracked or insured. By choosing this shipping option, you assume the risk of a lost package. Therefore, this shipping option is only available for small orders.

For reassurance, we add that in 99% of cases, packages do reach their recipients. It is very rare for a package not to arrive, and the only such cases are shipments outside of Europe.

The delivery time is extended and depending on the country of delivery, it can take up to 4 weeks. However, packages are often delivered within 7-14 days.

Choosing this shipping option requires patience.

Traditional Registered Mail - This is a tracked postal letter that offers a certain level of security thanks to its tracking capabilities. When choosing this option, keep in mind that the delivery time is difficult to estimate and usually ranges from 7 to 14 days.

The delivery is carried out through the Polish Post and the local postal service in the destination country. The quality of postal services in your country can affect the delivery time, and unfortunately, we have no control over this. When choosing this option, you must take this into account.

It's also worth noting that tracking information is not always updated in real-time. It may happen that the data under the tracking link will not be up-to-date.

The shipment has a global reach and covers all countries in the world. We can reassure you that 99% of shipments reach their destination, although sometimes it takes a bit longer than you might expect.

When choosing this shipping option, it's worth arming yourself with patience and being aware of various factors that can affect the delivery time.

Items that are available in our warehouse will be shipped as soon as possible. It may happen that ordered stickers are not available in our warehouse; in that case, we order your stickers from our worldwide suppliers, and you usually get a better price when purchasing these stickers. This is a great opportunity to buy at a discount. As soon as your total order is complete at our warehouse, we will ship it as one package.

When your order is complete and ready for shipment, you will receive a track and trace code via e-mail. The status of your order will always be available in your personal account.

It's not possible to pick up ordered items from our warehouse. We don't have a front desk where we can receive you. We can only ship them to your address.

No. This is not possible.

No. Despite media reports about disruptions in international shipping, our parcels from Poland to the United States are being dispatched without interruption.

As of August 29, 2025, new customs regulations have come into force in the USA, abolishing the so-called de minimis exemption (previously, shipments with a value up to 800 USD were exempt from fees). In practice, this means that:
- all parcels are now subject to customs control,
- additional customs duties or import taxes may be charged,
- minor delays related to customs clearance are possible.

However, we would like to emphasize that:
- all our orders to the USA are still processed and shipped without interruptions,
- we work with reliable and proven courier companies,
- delivery times in most cases remain close to previous ones, with only minor differences due to the new customs procedures.

We offer a range of secure payment methods to ensure the safety of your transactions. All transactions are processed through our trusted payment provider, Stripe Inc., which guarantees the security of your information. To protect your data, all information exchanged during the payment process is encrypted using the SSL protocol. This encryption ensures that the data cannot be detected, intercepted, or used by third parties. Furthermore, we do not store any payment information on our computer systems for further security.

The available payment methods may vary depending on the country. We accept Visa and Mastercard credit cards worldwide, regardless of the country. In addition to card payments, we also provide the option of a traditional bank transfer for your convenience.

For PayPal users, please note that there is an additional fee at checkout due to PayPal's high currency exchange costs. However, please note that these fees are not included in the prices listed on our website.

Shipment outside the European Union may be subject to customs duties. Depending on the country of delivery, customs fees may vary. The courier company will inform you about the amount of customs duties when your order reaches the country of destination. We do not have any data on the amount of customs duties, so we do not provide them either. You will probably find information on this subject on the government websites of your country.

We know from experience that about 50% of parcels we send outside the European Union go to customers free of customs duties. Maybe it depends a bit on luck, we don't know.

All shipments within the European Union are free of customs duties.

All prices on our website include VAT according to the applicable tariff for each country of the European Union. For countries outside the European Union, prices are without VAT. Motor Decals is not responsible for any import duties and VAT applicable in the destination country.

To qualify for VAT exemption, you can request a business account from us. The criteria for a business account are:

• You have a registered company in the motorcycle/automotive industry.
• Your VAT number is registered under the company in question.
• You expect to place regular orders with us.

If you meet the above conditions, you can apply for a business account at Motor Decals. To become eligible for a business account, please contact us.

Motor Decals strives to maintain a comprehensive stock of all items. We prioritize shipping complete orders and do not ship incomplete orders. Therefore, if any item(s) in your order are on backorder, we will wait until all items are available before shipping your order.

Please note that the estimated delivery date for backordered items is subject to change. This is due to factors beyond our control, such as stock levels and production plans of our suppliers. We work diligently to provide you with the most accurate information regarding delivery times.

In the event that your order cannot be shipped complete, we kindly ask you to contact us. Our team will assist you in finding the best possible solution and provide you with options for partial shipments or alternative arrangements.

Report it through the complaint form on our website, selecting the items concerned and attaching photographs. We will review the report and let you know the outcome by e-mail.

Report it through the complaint form, selecting the items concerned and attaching photographs that show the fault. We assess reports on the basis of those photographs. Where the assessment requires it — for example when the manufacturer has to establish whether the fault arose in production — we may ask you to send the item back for inspection. We will tell you how to do so, and we cover the cost of that shipment if the report proves justified.

A report can be submitted within 24 months of the order being dispatched. Your statutory rights are not affected.

You receive a confirmation e-mail with a reference number and a link to the status page. We review the report and inform you of the decision by e-mail. If the report is accepted, a replacement is arranged for you. You do not need to send anything back unless we specifically ask you to.

Yes, you can return items you've purchased, subject to our terms and conditions. To initiate a return, please fill out the RMA (Return Material Authorization) form on our website. This RMA helps our warehouse team understand the reason for your return and allows us to address specific concerns, helping improve our services in the future.

However, please note that we do not accept returns for items labeled as "discontinued". If you encounter any issues completing the RMA form, don't hesitate to contact our support team for assistance. A return concerns items you no longer want. If an item is faulty or damaged, that is handled separately through the complaint form.

Yes, once we receive your returned stickers and the completed Return Material Authorization (RMA) form in our warehouse, we will process your refund. The amount will be credited back to your card or bank account promptly. All payments and refunds are issued in either Euros or USD, based on the original order's currency.

• Note: Your credit card company's exchange rates may influence the refund amount. We recommend checking with your payment provider for specific details on exchange rates.
• The refunded amount will be deducted by the shipping cost of the order.
• If you're returning from outside the European Union, the refund will also be reduced by customs fees. These fees are determined by the order's value but will always be a minimum of 30 euros.

• You must complete the Return Material (RMA) form within 14 days of receiving your order.
• Once you've filled out the RMA form, ensure the return arrives at our warehouse within 30 days. Returns received after this period will be automatically rejected.
• Ensure the item(s) are in unused condition. Stickers should be entirely intact, with the protective film unremoved.
• Send the return using courier services or registered mail.
• Buyers are responsible for covering the return shipment costs.
• Upon request, we can provide a special shipping label. However, the cost for this label is borne by the buyer.
• Please avoid sending returns with a cash on delivery option, as we do not accept these.

When sitting on the bike, facing forward, the left side is to your left and the right side is to your right.

• ETA - Estimated Time of Arrival
• ALT - Alternative product, a replacement for the OEM product.
• SKU - Stock Keeping Unit
• MPN - Manufacturer Part Number